Shipping policy

Last updated: 3 November 2026

Delivery within Saudi Arabia

We deliver to supported addresses within Saudi Arabia. Address eligibility and available shipping options appear at checkout.

Shipping fees

Delivery costs SAR25 for orders below SAR300 and is free for orders of SAR300 or more. Prices include VAT. The order total and shipping charge appear before payment.

Expected delivery

Expected delivery is 3–5 business days, depending on destination, product availability and shipment preparation. This is an estimate, not a guaranteed date. Public holidays and circumstances outside our control may affect delivery.

Address and tracking

Enter the recipient name, contact number, National Address and Saudi Short Address accurately. To correct an address, email help@lateefcare.com promptly with your order number. We share shipment tracking details when available.

Delayed or unsuccessful delivery

If your order has not arrived within the expected period, contact us so we can follow up and explain the available options. You may cancel and recover amounts paid if delivery is delayed by more than fifteen days from contracting or beyond the agreed delivery date, as provided by law, unless the delay is due to force majeure. If we cannot fulfil an order, we notify you and handle any payment according to the circumstances and your statutory rights.

A problem on arrival

Check your order on arrival. For a damaged or incorrect item, keep the packaging and email us your order number and photos if available. See our returns and refunds policy for the next steps.