Refund policy

Last updated: 3 November 2026

Changed your mind?

You may request a return within the seven days following receipt if the product is unused and you have not benefited from it, subject to statutory exceptions. Keep the packaging, contents and accessories, and do not use a product you intend to return.

How to request a return

Email help@lateefcare.com with your order number, product and reason for return. For a damaged or incorrect item, include photos if available. We will explain the return steps and destination. Do not send items to the business address without arranging the return.

Damaged, defective or incorrect items

Contact us when you notice the issue and keep the product and packaging. We cover return costs for a product defect or our error and agree the appropriate remedy with you under your statutory rights. Change-of-mind conditions do not remove your rights concerning defects or items that do not match your order.

Return costs

For change-of-mind returns, you bear the actual costs arising from the return unless we agree otherwise. We explain the costs and return method before arranging collection. There is no undisclosed fixed return fee.

Refunds

After receiving and checking the return, we notify you of the outcome, amount due and refund details. Refunds go to the original payment method where possible. The time for funds to appear depends on the payment provider and bank, subject to applicable legal deadlines. We do not require store credit in place of a refund you are legally entitled to.

Cancelling or changing an order

Email us promptly with your order number. We check whether the order can be changed or cancelled at its current preparation stage. If it has been dispatched, we explain the return process. This policy does not limit your statutory rights if delivery is delayed or an order cannot be fulfilled.